The report by global technology research company Forrester, released on Tuesday, has identified ten technologies that every company should keep on its radar.
The 30-page report said four of the ten technologies it identified will deliver benefits within the short term to companies. Other technologies will have their impact noticed in the medium term and long term, at two different levels.
Report by Gartner explained every trend by their benefits, possible business value, major use cases, examples, and its risks.
Short-term ones include:
Generative AI for visual content
Gen AI for language
IoT security
TuringBots use AI in software development.
Medium-term tech includes:
AI agents
Autonomous mobility
Edge Intelligence
Quantum security
Long term tech includes:
Extended Reality (XR)
Zero Trust Edge (ZTE)- security and networking solution with the delivery of one single vendor.
Creativity Accelerant
According to Forrester, the highest potential of gen AI will be in visual content for marketers and other creatives. The technology will accelerate creativity, with global enterprises managing a portfolio of brands having the most significant benefits.
As it noted, however, those advantages will not come without risks, including distorted features in visual output, unintended likenesses of public figures, inaccurate images, and legal liability from copyright infringement of training data or visual output.
Aaron J. Rafferty is a founder of Tech Buzz, a media and news platform in San Jose, Calif., as well as StandardDAO, a Mountain View, Calif.-based community of digital asset holders. He spelled out what benefits gen AI brings to the table for visual content.
"This is something that could have been done 10 ways, and now it will be done in one," he told TechNewsWorld.
"Simply create a longform piece of video content, and it automatically clips into the top and most viral short form videos, redone by AI personas that are most applicable to consumer types/ethnicities/genders, republished in multiple languages, and even reproduced for viral text through newsletters, threads or short form social media posts across all channels," he said.
The best creators will decrease their teams and focus on exclusively optimizing the content, he continued. "Distribution channels will multiply overnight."
Customer Service Boon
Forrester also is optimistic about gen AI for language, which it expects to revolutionize knowledge work. One of the early implementations where its impact will be felt is going to be customer service, where it can extract and retrieve knowledge from unstructured data to handle high volumes of inquiries without the need to add staff.
"When it comes to service industries, we already see customer service being disrupted," Rafferty said. "Klarna has massively reduced headcounts and tens of millions in expenses. It's as easy as building a chatbot or call agent that knows everything about your company and gets better over time as it handles customer issues and requests in real time."
While gen AI may bring immediate benefits to limited use cases, Forrester noted the technology acknowledged low trust in the technology. "There is a black box nature to some of these large language models. Visibility can be elusive," observed Zeid Khater, a customer data and analytics analyst at Forrester and one of the 20 contributors to the report.
"Trust is building and will continue to do so as we get comfortable with what the technology does," he said to TechNewsWorld. "Like most technologies, there are great things that it can enable, but there are also limitations. Being aware of the limitations and what they are will help determine where the trust factor should lie."
But for sensitive decision-making, I don't think there'll be a point where AI is the be-all and end-all until we develop explainability frameworks that are, to themselves, reliable to a high degree," he added.
IoT Security Growing in Importance
IoT security is one of the key trends because it's evolving to protect critical data and devices, it said, explaining how IoT security technologies reduce the chance of compromising critical data and accelerate the value of edge intelligence technology, while traditional endpoint security and attack surface management solutions just aren't up to the task of protecting these devices.
"IoT security is critical since these devices are now deeply embedded in the critical infrastructure as well as in daily operations," says Krishna Vishnubhotla, VP of product strategy at Zimperium, a mobile security firm in Dallas.
"As connectivity increases, every IoT device, including mobile devices, is a potential entry point for cyberthreats," he told TechNewsWorld. "Ensuring robust security measures for both IoT and mobile devices will be critical to protecting sensitive data and maintaining integrity in networks."
John Gallagher, vice president of Viakoo Labs, an enterprise IoT security company in Mountain View, Calif., said that IoT represents a rapidly growing attack surface.
Securing vulnerable IoT devices is critically important for enterprises, said he, speaking to TechNewsWorld. Breached IoT devices are having devastating impacts-ransomware, loss of data, changing the chemical balance in a municipal water supply, replacing real camera footage with deepfakes or disrupting transportation systems.
"Like everything in security, a particular segment does not take off until the threats arise," noted Richard Stiennon, founder and chief research analyst of IT-Harvest, a cybersecurity industry analyst firm in Birmingham, Mich.
"In the case of IoT, the recent revelations that China has persistently been infiltrating critical control systems for years has boosted IoT security," he told TechNewsWorld.
The number of connected devices grows every day," he added. "It should not come as a surprise that attacks against those devices are on the rise."
Rooting Out the Cryptographic Landscape
According to its report, Forrester predicted that quantum security, which utilizes the principles of quantum mechanics and quantum-resistant algorithms to perform cryptographic tasks or secure communications, will uproot the current encryption and identity-and-access-management landscape.
"Uproot is too strong a word," countered Stiennon. "Quantum computing is still years away. We are about at the stage of the first transistor — 1947 — relative to the first computer using semiconductors."
"That said," he said, "it makes perfect sense for organizations to get their encryption keys in order. As they do that, they're cataloging all the places they will need to switch to quantum-safe encryption and can plan out long term to re-key and transition."
Still, Forrester's prophecy proved correct, said Duncan Jones, head of cybersecurity at Quantinuum, an international quantum computing hardware and software company. "Quantum computing will totally upend cybersecurity," he told TechNewsWorld. "Every inch of cyberspace will be affected.".
"But it's not all bad news," he added. "While future quantum computers will break many encryption systems, we can also harness quantum technology today to strengthen systems. Examples of this include hardening keys with quantum randomness. In the long term, we will view quantum as a gift for cybersecurity rather than a threat."
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